Important Changes for Citytv Over-The-Air Channels
We would like to inform you of an important change on how you watch Citytv. Citytv along with other Canadian television broadcasters is in the process of changing some of our over-the-air DTV channels as part of an initiative mandated by Innovation, Science, and Economic Development Canada (ISED). This means that the Citytv channel(s) in your area must change their DTV channel frequency. Depending on where you live, the changes will take place in May or June of this year.
If you use an over-the-air rooftop or indoor antenna to watch Citytv, you will need to re-scan these channels to restore service. Below are a few easy steps for you to follow to re-scan the affected television channel(s) in your area. Please also refer to your TV manual for model-specific details. Please note, viewers with direct-to-home TV, cable or IPTV will not be affected. How Do I Re-Scan Citytv? 1. Press “Settings” or “Menu” on the TV remote control 2. Click “Channel” 3. Select “Auto Channel Program” This will update the Citytv channel(s) in your area and restore service. The process can take several minutes to complete. The changes taking place are mostly hidden to you the viewer. The channel frequency will change, requiring you to re-scan, but the channel number displayed on your television set will remain the same as what you currently see.
General Questions:
Q: How do I apply for a job at Citytv, CityNews or Cityline?
A: Thank you for your interest in working with us! All of our current employment opportunities and our online application process can be found at www.rogers.com.
Q: I’m an independent producer and want to know how to submit a show proposal to Citytv, where is the information I need to know?
A: Visit this link for submission information,http://rogerstvsales.ca/submission.
[top]
Watching Videos on Citytv.com:
Q: Why can’t I access certain shows?
A: You can enjoy current in-season programming on Citytv.com or the Citytv App for up to 7 days without logging in. In order to enjoy past episodes and previous seasons of your favourite Citytv programs, you’ll need to use your TV Service Provider log in information on either Citytv.com or the Citytv App. The Citytv app is available for download on iOS, Android and many smart TV devices. Once you find your TV Service Provider, simply enter your username and password and you’ll have access to watch all current and past seasons of your favourite Citytv shows on Citytv.com and the Citytv apps. We’re always working to add new TV service providers to the Citytv experience. If your provider is not currently listed as a Citytv on-demand distributor, we encourage you to call them directly and let them know your interest in accessing Citytv on-demand viewing!
Q: How can I tell if my cable company offers Citytv’s on-demand experience?
A: When you contact your cable company simply ask if your package will grant you TVE (online viewing) access to CityTV.com and to the Citytv on-demand experience.
Q: I use VPN to get access online, can this cause problems with accessing Citytv.com?
A: Yes. A VPN (Virtual Private Network) can cause access problems to Citytv.com if your connection is on a server outside of Canada. If your local IP address is not a valid Canadian IP address, Citytv.com will block access as our video episodes online are geo-blocked for use in Canada only.
Q: Can I view Citytv.com videos on my tablet or mobile device?
A: Please get the free Citytv app for iPad and iPhone here: Citytv iPad/iPhone App.. You can also get the Citytv App for Android. Click here to find the right Citytv app for your device. Otherwise, you can view videos directly on Citytv.com on mobile devices, with the exception of the Citytv livestream which must be viewed using the Citytv app.
Q: What kind of content is available?
A: Full episodes and exclusive video clips from many of your favourite Citytv shows.
Q: When do new episodes appear online?
A: New episodes appear online on Citytv.com the next day after the original TV broadcast unless unforeseen technical difficulties occur.
Q: Does it cost anything to watch videos?
A: No, watching videos on the Citytv.com & the Citytv app is completely free of charge within the 7 days after the content originally airs.
Q: Can I access the episodes online on Citytv.com from the United States or elsewhere in the world?
A: No. All episodes/clips etc. that Citytv does not own exclusive copyrights to are geo-blocked to be accessible only from IP addresses within Canada.
Q: I can’t find my favourite show? Why is it not here?
A: We do not have the rights to carry all shows online on Citytv.com that are seen on Citytv. Although we do try to extend access to more shows online, please note that not all producers are able to/or are unwilling to agree to share their material online with us on Citytv.com.
Q: Where are last month’s episodes of my favourite show? When a show is in repeats on TV, will I see these episodes again?
A: Episode availability for online viewing is on a case-by-case basis depending on the pre-negotiated rights held by Citytv. Repeated episodes seen on television are not placed online again. New episodes appear online on Citytv.com within 24 hours after the original TV broadcast unless unforeseen technical difficulties occur.
Q: Which shows are broadcast in described video (DV)?
A: Please check our online programming schedule for shows marked with the DV icon.
[top]
Citytv Toronto:
Q: What is Citytv’s main switchboard number?
A: For Citytv Toronto’s telephone and address information, please see our contact us page..
Q: How do I send mail to my favourite BT personalities?
A: You can snail mail them at 33, Dundas Street East, Toronto, M5B1B8
Email your favourite BT personality at BT Toronto.
Q: What is the History of building?
Located in Toronto’s downtown core, the intersection of Yonge and Dundas is constantly abuzz with shoppers, tourists, street entertainers and more. Giant billboards and jumbotron screens keep the sky lit through the wee hours of the morning, a constant reminder that the heartbeat of the city is always thumping.
Citytv and OMNI Television will be adding more vivacity to the heart of the city when both Rogers stations formally make the former Olympic Spirit Toronto facility their new home.
Opened to the public in August 2004, the former Olympic Spirit Toronto facility sits just across the Square and was designed to give non-Olympians an Olympic experience through a variety of interactive demonstrations and exhibits. The launch of the 52,000 square-foot complex was a proud moment for Canadians. For one, the centre highlighted the stories and contributions of Canadian athletes throughout history. Olympic Spirit Toronto was also the first centre of its kind in the world.
On the southeast corner sits Yonge-Dundas Square, an open public space home to a wide range of community events and celebrations. When not hosting special events, the Square becomes an urban meeting place for the public to enjoy. Since its official opening in 2003, the Square has become a unique focal point of the busy downtown area.
Q: How do I find out more information about a guest I saw on Breakfast Television?
A: Visit BT Toronto after 10 am weekdays for a full update on the day’s show.
[top]
Citytv Winnipeg:
Q: What is Citytv’s main switchboard number?
A: For Citytv Winnipeg’s telephone and address information, please see our contact us page..
Q: How do I contact the CityNews Hotline?
A: News messages can be relayed via email at: News Tips – Winnipeg.
Q: How do I get a tour of Citytv?
A: Contact the main switchboard at (204) 947-9613.
[top]
Citytv Calgary:
Q: What is Citytv’s main switchboard number?
A: For Citytv Calgary’s telephone and address information, please see our contact us page..
Q: How do I get a tour of Citytv?
A: To book building tours, please call (403) 508-2222
Q: I have a news tip. Where should I send it?
A: Please send news tips to 660 News – CityNews Calgary
[top]
Citytv Edmonton:
Q: What is Citytv’s main switchboard number?
A: For Citytv Edmonton’s telephone and address information, please see our contact us page..
Q: How do I send mail to my favourite on air personalities?
A: You can snail mail them at 5915 Gateway Blvd., Edmonton, Alberta, T6H 2H3. If you have a news tip, please email: CityNews Edmonton.
Q: How do I get a tour of Citytv?
A: To book tours please call 780.424.2222
[top]
Citytv Vancouver:
Q: What is Citytv’s main switchboard number?
A: For Citytv Vancouver’s telephone and address information, please see our contact us page..
Q: Where do I send press releases and news tips?
A: Please send News tips to and press releases can be emailed to: News 1130 – CityNews Vancouver.
[top]
Cityline:
Q: How do I get a makeover on Fashion Friday on Cityline?
Models are chosen from the studio audience by the stylist featured on that particular episode. Each makeover must be willing to undergo a dramatic change which must be completed within the 50 minutes in which the show tapes.
Q: How do I get tickets to Cityline?
A: You can go directly to Cityline’s Reservation Request system by clicking here.
Q: How do I send mail to my favourite on air personalities?
Please see our contact page at Cityline Contact Us
[top]
